Acceptable Use Policy

Date last updated: November 3, 2026

Acceptable Use Policy of the Services

This Acceptable Use Policy (the “AUP”) sets forth certain Signal House LLC (“Company”) policies and procedures that apply to the use of any services (“Services”) ordered by a customer (“Customer”) from Company (whether pursuant to Company’s Terms of Service or pursuant to a separate written agreement between Customer and Company which references this AUP) (the “Agreement”). All use of the Services by Customer and by any person who accesses or uses the Services through Customer’s account, including Customer’s employees, contractors, and authorized users and, where Customer resells the Services or provides sub-account access, its customers, sub-account holders, and their end users (each, a “User”), is subject to this AUP. Company reserves the right, at its discretion, to modify this AUP at any time by posting a notice on the Services, or by sending Customer a notice via email. Customer shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Services by Customer following such notification constitutes Customer’s acceptance of the terms and conditions of the AUP as modified. All restrictions and limitations set forth in this AUP are in addition to and do not limit any of the restrictions or limitations set forth in the Agreement.

Company may suspend, restrict, or terminate Customer's or any User's access to all or any part of the Services immediately and without notice if Customer or any User violates, or Company reasonably suspects that Customer or any User has violated, this AUP, or if Company determines that such action is necessary to protect the Services, Company's systems or network, or any other customer or third party. Company will have no liability for any such suspension, restriction, or termination, and no such action will relieve Customer of its obligations under the Agreement. Customer remains liable for all fees and charges incurred through the Services, including through any use in violation of this AUP, and for all fines, penalties, pass-through charges, and other costs imposed by any carrier, The Campaign Registry, or other third party as a result of any violation of this AUP by Customer or any User. Customer shall promptly report to Company any violation of this AUP of which it becomes aware and shall cooperate with Company, as requested, to investigate and remedy any violation. Company may investigate suspected violations of this AUP and may disclose information to carriers, The Campaign Registry, law enforcement, or third parties that notify Company that they have been harmed by a violation. Company’s failure to enforce this AUP in any instance does not waive its right to do so later.

Customer is responsible for all activity conducted through Customer’s account or otherwise conducted by Customer in connection with the Services, and Customer shall use the Services in compliance with all applicable federal, state, and local laws, and regulations (including, without limitation, the Telephone Consumer Protection Act, the CAN-SPAM Act, the Telemarketing Sales Rule, the TRACED Act, state telemarketing and consumer protection laws, and laws and regulations related to data privacy and the transmission of personal data). Customer shall comply with all message throughput, volume, and rate limits set forth in the Agreement, the applicable order form, or any applicable carrier or registration requirement.

Where Customer resells the Services or provides any third party, including its own customers, affiliates, or sub-account holders, with access to or the benefit of the Services, Customer shall ensure that each such person complies with this AUP, shall require each such person to be bound by terms no less protective of Company than this AUP, and remains fully responsible and liable for their acts and omissions in connection with the Services as if they were Customer's own. Customer shall promptly suspend or terminate any such person’s access to the Services upon becoming aware of a violation of this AUP or upon Company’s request.

In addition, and without limiting the foregoing, Customer shall not (and shall not permit its Users or any third party to), directly or indirectly:

  • take any action or upload, download, post, submit, send, transmit, or otherwise distribute or facilitate distribution of any information, data or material on or through the Services, that:
    • infringes the intellectual property rights, privacy, rights of publicity, or other proprietary rights of any third party;
    • is unlawful or objectionable material;
    • contains personal health information, social security numbers, or any other sensitive data that is not fit for the intended use of the Services;
    • contains software viruses or other harmful or deleterious computer code, files, or programs, such as trojan horses, worms, time bombs, or cancelbots; or
    • in Company’s sole discretion, inordinately burdens the resources of Company or its affiliates that are providing the Services;
  • use or permit the use of any software, hardware, application, or process that:
    • interferes with the Services;
    • interferes with or disrupts servers, systems, or networks connected to the Services, or violates the regulations, policies, or procedures of such servers, systems, or networks;
    • accesses or attempts to access another customer’s accounts, servers, systems, or networks without authorization; or
    • harasses or interferes with another customer’s use and enjoyment of the Services;
  • tamper with or breach the security of the Services; perform network discovery, port and service identification, vulnerability scanning, password cracking, or penetration testing of the Services, or disclose any vulnerability in the Services or the results of any such activity to anyone other than Company (any suspected vulnerability should be reported to Company at info@signalhouse.io); or otherwise disable, bypass, interfere with, or circumvent any aspect of the Services, including any usage, throughput, or access limits, filtering, or other technical safeguards;
  • copy, clone, reproduce, replicate, mirror, frame, scrape, record, or otherwise duplicate any part of the Services or Company's software, source code, systems, architecture, data models, algorithms, processes, methods, workflows, templates, configurations, campaign logic, messaging flows, compliance processes, documentation, or user interfaces, by any means (including screenshots, screen or workflow recordings, data scraping, artificial intelligence or other automated tools, or reconstruction from observation or memory); reverse engineer, decompile, disassemble, or otherwise attempt to derive, reconstruct, or extract any of the foregoing; or use the Services, or any information derived from them, to design, develop, train, or build any product or service that is substantially similar to or competitive with the Services, other than resale of the Services as expressly authorized by Company in writing;
  • send, transmit, initiate, or facilitate any SMS, MMS, voice, or other message or call through the Services to any recipient who has not given prior express written consent to receive it, or without otherwise obtaining and maintaining all consents and opt-ins required by applicable law and by applicable carrier and messaging industry standards; rely on consent that was purchased, sold, rented, shared, or obtained from a third party (including any lead generator or list provider), or that was given for a different brand, campaign, or purpose; fail to keep records of each recipient’s consent sufficient to demonstrate compliance; or send any message or call after a recipient has opted out or revoked consent, other than a single message confirming the opt-out;
  • fail to clearly identify Customer or the applicable brand as the sender of each message; fail to include clear opt-out instructions (such as “Reply STOP to unsubscribe”) or to honor standard opt-out keywords (including STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPT OUT) and HELP requests; or fail to obtain, and keep accurate and current, any brand, campaign, toll-free, or short code registration required by The Campaign Registry, any carrier, or Company, including the website, privacy policy, and SMS terms used to obtain consent;
  • send, transmit, or facilitate any message or content that (i) relates to sex, hate, harassment, alcohol, firearms, or tobacco (SHAFT) or is otherwise prohibited by applicable carrier or messaging industry standards; (ii) falls within any forbidden message category identified in the Agreement or otherwise designated by Company from time to time, including high-risk financial services, third-party lead generation, debt collection or relief, get-rich-quick schemes, cannabis, CBD, and other illegal substances, prescription drugs, and gambling; or (iii) is otherwise unlawful, harassing, hateful, exploitative, misleading, or deceptive; or
  • engage in or facilitate any fraudulent, abusive, or deceptive messaging or calling practice, including snowshoeing (spreading similar or identical messages across multiple numbers to evade filtering), content designed to evade carrier or Company filtering (such as intentional misspellings or non-standard opt-out language), the use of unauthorized or misleading sender identifiers or caller ID spoofing, phishing, smishing, spear-phishing, the sending of unsolicited bulk or unlawful messages (spam), or calls using an artificial or prerecorded voice without the consent required by applicable law.

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