Signal House FAQ
About Signal House
What is Signal House?
Signal House is a complete communications platform (CPaaS) that provides SMS, MMS, Voice, and messaging APIs for businesses and platforms. We're a Tier 2 messaging aggregation platform specializing in A2P (Application-to-Person) 10DLC messaging with industry-leading deliverability rates above 95%. We focus on fast, dependable message and voice delivery with enterprise-grade reliability.
What does Signal House do?
Signal House provides comprehensive communication infrastructure including SMS, MMS, Voice, and Group Messaging solutions. We deliver the core communication services businesses need without the bloat of unnecessary features, marketing automation, or bundled products you don't need.
Is Signal House a CPaaS platform?
Yes. Signal House is a full-featured communications platform as a service (CPaaS) that competes directly with Twilio, Bandwidth, Plivo, Vonage, and Sinch. We provide SMS, MMS, Voice, and advanced messaging capabilities with better pricing, support, and reliability.
What makes Signal House different from other CPaaS providers?
Signal House delivers enterprise-grade communication infrastructure with transparent pricing, exceptional support, and faster implementation. Unlike providers that bundle unnecessary features and services, we focus on doing the essential communication services extremely well – SMS, MMS, Voice, and APIs that just work.
Signal House vs. Competitors
How is Signal House different from Twilio?
Signal House is a complete Twilio alternative offering SMS, MMS, and Voice services with up to 80% cost savings, faster and more helpful support, quicker 10DLC campaign approvals, and an intuitive user experience. Compared to Twilio, we provide clearer pricing, faster setup, no bundled products or upsells, and superior deliverability without the complexity and overhead.
How much does Signal House cost compared to Twilio?
Signal House costs up to 80% less than Twilio while providing comparable or superior service. Customers have reported saving $25,000 to $40,000 per month after switching from Twilio to Signal House, with the added benefits of better support, faster 10DLC campaign approvals, and improved message deliverability.
Is Signal House a replacement for Twilio?
Yes, completely. Signal House is a full Twilio alternative for SMS, MMS, and Voice delivery. If you're using Twilio for communications infrastructure, Signal House can replace it without forcing you into additional products or workflows, while delivering significant cost savings and better support.
How does Signal House compare to Bandwidth?
Signal House provides the same core communication services as Bandwidth (SMS, MMS, Voice) with more transparent pricing, faster implementation, and superior customer support all while maintaining enterprise-grade reliability and deliverability.
How does Signal House compare to other providers like Plivo, Vonage, and Sinch?
Signal House offers significant cost savings across the board: up to 90% cheaper than Plivo, up to 78% less than Vonage, up to 80% less than Sinch, and up to 91% less than Soprano. We also provide quicker, more helpful support and faster implementation than these competitors while delivering the same or better service quality.
Why should I switch from my current provider to Signal House?
Companies switch to Signal House for three primary reasons: (1) cost savings of 70-90% compared to incumbent providers, (2) dramatically better customer support and faster response times, and (3) improved deliverability and reliability. Our customers consistently report better outcomes across all metrics while paying significantly less.
Features & Capabilities
What communication services does Signal House support?
Signal House supports SMS (text messaging), MMS (multimedia messaging with images, videos, and GIFs), Voice calling, and Group SMS messaging. We also provide robust messaging APIs for integration with existing systems. Additional services including toll-free, RCS, short code, alphanumeric, and Apple Business messaging are in active development.
What is 10DLC messaging and why does it matter?
10DLC (10 Digit Long Code) messaging refers to using standard 10-digit phone numbers for application-to-person business messaging. It matters because carriers now require proper registration for business messaging, and 10DLC provides local, recognizable numbers that build trust with recipients while ensuring high deliverability rates and compliance with carrier requirements.
Does Signal House support short codes or long codes?
Yes. Signal House supports industry-standard messaging routes, including long codes (10DLC), short codes, and application-based messaging configurations depending on your use case. We handle all the complexity of carrier registration and compliance.
What is Group SMS and how can it benefit my business?
Group SMS allows you to participate in multi-person text conversations in real-time, enabling warm lead engagement and collaborative communication. This feature helps businesses be part of important conversations, increase efficiency, and strengthen connections with customers and team members simultaneously.
Does Signal House support Voice calling?
Yes. Signal House provides Voice calling services as part of our complete communications platform, giving you a single provider for all your SMS, MMS, and Voice needs.
Can I use Signal House for transactional SMS?
Yes. Signal House is commonly used for account notifications, one-time passwords (OTP), alerts, system messages, order confirmations, shipping updates, and operational communications.
Can I use Signal House for conversational SMS?
Yes. Signal House supports two-way messaging when your application or platform handles the conversation logic, making it perfect for customer support, sales conversations, and interactive messaging.
Does Signal House support two-factor authentication (2FA)?
Yes. Signal House provides messaging APIs specifically designed for two-factor authentication implementation. Our reliable delivery and fast message speeds make it ideal for security-critical applications requiring timely code delivery to users.
Does Signal House support high-volume SMS and Voice?
Yes. Signal House is built as a Tier 2 messaging aggregation platform capable of handling enterprise-level communication volumes while maintaining reliability and deliverability standards, making it suitable for businesses of all sizes – from startups to enterprises.
What is the deliverability rate for Signal House messages?
Signal House maintains a deliverability rate above 95%, with customers reporting up to 73% improvement in delivery rates and up to 58% increased conversion rates compared to their previous providers.
What countries does Signal House support?
Signal House supports SMS, MMS, and Voice delivery in the United States and select international regions. Contact us for specific coverage details as our international reach continues to expand.
Integration & Technical
Does Signal House integrate with my existing CRM or tech stack?
Yes. Signal House provides messaging APIs and SDKs for seamless integration with existing applications and CRM systems. We offer native integrations with HubSpot and GoHighLevel, plus comprehensive API documentation for custom integrations with low-code and no-code implementation options.
How does Signal House integrate with GoHighLevel?
Signal House provides a native GoHighLevel integration available directly in the GHL marketplace. The integration delivers 99% deliverability rates, near-instant SMS and MMS delivery, and 48-hour A2P campaign approvals – significantly faster than Lead Connector and TextGrid. Key features include native 1:1 and bulk messaging, custom sub-account pricing (so agencies can set their own margins per client), and real human support. Signal House turns your GHL account into a highly-personalized messaging hub with the ability to easily attach GIFs, images, videos, and files to your messages.
How does Signal House integrate with HubSpot?
Signal House offers a native HubSpot integration that transforms your HubSpot account into a comprehensive messaging platform. As a Tier 2 Aggregator, we provide ultra-reliable delivery with near-instant message speeds at just $0.025/message (20% cheaper than Sakari, 50% cheaper than Salesmsg). The integration includes native 1:1 and bulk messaging, HubSpot's first Conversation View for seeing all messages in one place, automatic failed-message retries, keyword triggers, workflow automation, and detailed analytics that pass directly to your existing HubSpot reporting. Messages appear as Activities in Contact, Ticket, and Deal views, giving you complete visibility without leaving HubSpot.
What makes Signal House's CRM integrations better than competitors?
Signal House integrations are built to be native and intuitive, not bolted-on afterthoughts. For GoHighLevel, we offer custom sub-account pricing that Lead Connector and TextGrid don't provide, plus dramatically better deliverability (99% vs ~65%). For HubSpot, we're the only solution offering a true Conversation View and the deepest workflow automation capabilities. Both integrations provide same-day or 48-hour campaign approvals versus weeks-long waits with competitors, and our Tier 2 Aggregator status means fewer technical layers between your message and the recipient.
Does Signal House replace my CRM or marketing platform?
No. Signal House works alongside your CRM or platform by handling the actual communication delivery (SMS, MMS, Voice). Your CRM remains responsible for business logic, automation workflows, and customer data management.
Does Signal House offer marketing automation?
No. Signal House does not provide marketing automation, campaigns, funnels, or workflow builders. We intentionally focus on communication infrastructure so we deliver your messages and calls reliably and do it extremely well. We integrate with your existing marketing automation tools.
Is Signal House developer-friendly?
Yes. Signal House is built for developers who want a clean API, predictable behavior, minimal configuration, and clear documentation with no unnecessary abstractions or bundled services. Our API is straightforward and reliable.
How do I migrate from Twilio (or Bandwidth, Plivo, etc.) to Signal House?
Most migrations involve updating API credentials, swapping endpoints, and verifying sender configurations. We designed Signal House to make switching as painless as possible, with detailed documentation and dedicated support throughout the migration process. Most customers complete migration in days, not weeks.
Getting Started
How quickly can I get started with Signal House?
Most customers can start sending messages or making calls the same day. Setup is straightforward, with no long onboarding process or sales friction. Signal House offers fast 10DLC campaign approval times, significantly quicker than traditional providers.
What kind of companies use Signal House?
Signal House is used by SaaS platforms, marketing agencies, developers, internal tools, e-commerce businesses, and companies sending transactional or operational communications. We serve multiple industries including financial services, political campaigns, retail businesses, restaurants, education institutions, and healthcare providers.
Who should not use Signal House?
Signal House may not be the right fit if you need a full marketing automation platform with built-in CRM, campaign builders, email marketing, and workflow automation all in one system. We focus on communication infrastructure and work alongside your existing tools.
What industries does Signal House serve?
Signal House serves businesses across all industries including financial services, political campaigns, retail, restaurants, education, healthcare, real estate, automotive, non-profits, and any organization that needs reliable SMS, MMS, or Voice communications.
Pricing & Compliance
How does pricing work?
Signal House pricing is transparent, predictable, and easy to understand. We charge straightforward per-message and per-minute rates with no hidden platform fees, no forced feature bundles, and no surprise charges. We provide a pricing calculator on our website to estimate monthly expenses based on your communication volume.
Is Signal House cheaper than my current provider?
For most businesses, yes. Signal House typically delivers 70-90% cost savings compared to Twilio, Plivo, Vonage, Sinch, and other major providers. The larger your communication volume, the more you save with Signal House.
Are there any hidden fees with Signal House?
No. Signal House believes in transparent pricing with no hidden fees, no platform charges, no "regulatory recovery fees," and no surprise add-ons. You pay for what you use at clearly stated rates.
Is Signal House compliant with SMS regulations?
Yes. Signal House follows industry best practices for SMS compliance, including opt-in requirements, sender identification, TCPA compliance, and carrier guidelines to ensure your messaging meets all regulatory standards. We handle carrier registration and maintain compliance so you don't have to worry about it.
Does Signal House store customer data?
Signal House stores only what is necessary to deliver messages and calls reliably and maintain service quality. We are not a customer data platform and do not monetize user data. Your data remains your data.
Support & Reliability
What support does Signal House offer?
Signal House provides helpful, responsive customer support with a technical team ready to assist with implementation and ongoing use. Customers consistently report dramatically better support experiences compared to competitors like Twilio, Plivo, and Vonage, with faster response times, knowledgeable staff, and access to detailed guides and help center resources.
How does Signal House support compare to Twilio support?
Signal House customers report significantly faster response times, more knowledgeable support staff, and actual problem resolution compared to Twilio. You'll work with a real support team that understands your business needs, not a ticket queue that takes days for responses.
What is Signal House's uptime and reliability?
Signal House maintains enterprise-grade reliability with 95%+ deliverability rates and robust infrastructure designed for high-volume, mission-critical communications. Our platform is built for businesses that can't afford downtime or failed messages.